How to Clear your Browser’s Cache

To clear your browser’s cache, press Ctrl + Shift + Del, then Restart your browser. For full details see below:

Clearing your Web Browser Cache if using …

  1. Chrome
  2. Internet Explorer
  3. Internet Explorer (for Parks Victoria users)
  4. FireFox
  5. Safari (iPad, Apple)
  6. MS Edge

What is the Cache?

As you use applications, they start storing files for (easier, quicker) retrieval later. These files are stored in the browser’s cache.

If you have saved the wrong password in a website – or if a website is updated – you may need to push the change by clearing your cache.

If your browser caches a copy of a file – and we change (edit / update) our version of that file – your browser may keep serving the old (cached) version – meaning you won’t see our most recent changes.

This can result in odd behaviours like…

  • run-time errors
  • buttons missing on the page
  • the action you performed doesn’t respond as expected
  • etc.

Clearing the Cache and Cookies in a browser helps fix these issues.

The following instructions may help with some of these issues.

Please follow the procedure for the browser you use.

 

1.    Google Chrome

  1. Click the Tools button  in the top right corner.
  2. Click More Tools then Clear Browsing Data (or Ctrl + Shift + Del)
    The following screen will appear in a new tab:
  3. Select All Time in the Time Range.
  4. Click Clear data
  5. Close Chrome.
  6. Restart Chrome.

 

2.    Internet Explorer

  1. Click the Tools  icon (top-right corner of screen).
  2. Click Internet Options, then the General tab:
  3. Click the Delete button.
  4. Tick the following boxes:
  5. Click the Delete button (above).
  6. Close Internet Explorer.
  7. Restart Internet Explorer.

 


3.    Internet Explorer (for Parks Victoria users)

  1. From the menu, choose Tools | Delete browsing history
  2. Ensure the following choices are ticked:
    – Preserve Favorites website data
    – Temporary Internet files and website files
    – Cookies and website data
    – History
    – Download History
  3. Click the Delete button at the bottom of the dialog box.
  4. Close Internet Explorer.
  5. Restart Internet Explorer.

 

3b Clear the Credential Manager too

  1. Click Start > Control Panel > User Accounts > Credential Manager
  2. Under the Windows Credential section, click anything that references the word eMap and/or FireWeb – then click Remove from vault.

 

4.    FireFox

  1. At the top-right corner of the screen, click the Options button as shown highlighted below:
  2. In the next screen, click the Advanced tab (left-hand side).
  3. In the next screen, then click the Network tab (top strip)
  4. Click the Clear Now buttons for Cached Web Content and Offline Web Content and User Data as shown below:
  5. Close FireFox.
  6. Restart FireFox.

 

5.    Safari (iPad, Apple)

  1. Go to the Settings menu.
  2. Go to the Safari tab.
  3. Select Clear History and Website Data.

6.    MS Edge

  1. Select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy, search and services (in the left panel).
  2. Under the Clear browsing data section, click “Choose what to clear“.
  3. Time Range: All Time
  4. Select “Cached images and files” and “Cookies and other site data” check box.

  5. Click “Clear now“.